Privacy Policy

Effective Date: July 2026

At Water Works Depot Supply (“Water Works Depot Supply,” “we,” “our,” or “us”), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit our website, create an account, purchase products, or otherwise interact with our services.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect information that you voluntarily provide, including:

  • Full name
  • Email address
  • Telephone number
  • Billing address
  • Shipping address
  • Account login information
  • Order history
  • Customer service communications
  • Product reviews and feedback

We may also automatically collect certain technical information, including:

  • IP address
  • Browser type and version
  • Device type
  • Operating system
  • Website pages visited
  • Time spent on pages
  • Referral source
  • Approximate geographic location
  • Cookie identifiers

How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Verify payments and prevent fraud
  • Provide shipping notifications and order updates
  • Respond to customer inquiries
  • Manage customer accounts
  • Improve our products and website
  • Personalize your shopping experience
  • Recommend relevant products
  • Send newsletters and promotional emails (with your consent where required)
  • Comply with legal obligations
  • Protect our business against fraudulent or unauthorized activity

Payment Information

For your security, payment information is processed by trusted third-party payment providers.

Water Works Depot Supply does not store complete credit card or debit card information on its own servers.

All payment transactions are encrypted using Secure Socket Layer (SSL) technology or comparable industry-standard security measures.

Cookies and Similar Technologies

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies help us:

  • Remember your shopping cart
  • Save account preferences
  • Keep you signed in
  • Improve website performance
  • Analyze visitor behavior
  • Measure marketing effectiveness
  • Display personalized content

You may disable cookies through your browser settings. However, doing so may limit certain website functionality.

Third-Party Service Providers

We work with trusted third-party providers that assist with:

  • Payment processing
  • Shipping and order fulfillment
  • Website hosting
  • Email communications
  • Marketing services
  • Fraud prevention
  • Analytics and reporting

These providers receive only the information necessary to perform their services and are contractually obligated to protect your information.

We never sell or rent your personal information to third parties.

Marketing Communications

If you choose to receive marketing communications, we may send you:

  • Product announcements
  • Promotional offers
  • Discounts
  • Company news
  • Seasonal sales
  • New arrivals

You may unsubscribe at any time by clicking the unsubscribe link contained in any marketing email.

Website Analytics

We may use analytics services to understand how visitors interact with our website.

Analytics information may include:

  • Pages viewed
  • Session duration
  • Click activity
  • Browser information
  • Device information
  • Geographic region
  • Referral traffic

This information is generally aggregated and does not directly identify individual visitors.

Data Retention

We retain personal information only for as long as necessary to:

  • Complete transactions
  • Provide customer support
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements

When information is no longer required, it is securely deleted or anonymized where reasonably practicable.

Data Security

We implement commercially reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, misuse, alteration, or disclosure.

Although we strive to protect your information, no transmission over the Internet or electronic storage system can be guaranteed to be completely secure.

Your Privacy Rights

Depending on your location, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Restrict certain processing activities
  • Withdraw consent for marketing
  • Request a copy of your personal data where applicable

To exercise these rights, please contact us using the information provided below.

Children’s Privacy

Our website is not intended for children under 13 years of age.

We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take reasonable steps to delete it promptly.

Third-Party Websites

Our website may contain links to external websites operated by third parties.

We are not responsible for the privacy practices, content, or security of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

International Visitors

If you access our website from outside the country where our servers are located, your information may be transferred to and processed in jurisdictions that may have different data protection laws than those in your location.

By using our website, you consent to such transfers where permitted by law.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, legal requirements, or technology.

Any changes will become effective upon posting the updated Privacy Policy on this page with the revised Effective Date.

Contact Us

If you have questions regarding this Privacy Policy or our privacy practices, please contact us:

Water Works Depot Supply

Email: info@waterworksdepotsupply.com

Website: https://waterworksdepotsupply.com