Return & Refund Policy
Effective Date: July 2026
At Water Works Depot Supply, we want you to be satisfied with your purchase. This Return & Refund Policy explains the conditions and procedures for requesting a return or refund.
1. Return Eligibility
To be eligible for a return, products generally must be:
- Unused
- Uninstalled
- In original condition
- In original packaging
- In resalable condition
Certain products may be subject to additional return restrictions based on their type, condition, manufacturer requirements, or applicable laws.
Products that have been installed, used, altered, damaged, or modified may not be eligible for return.
2. Return Authorization
Customers must contact us before sending any product back.
Unauthorized returns may be refused or may not be eligible for a refund.
When requesting a return, please provide your order number and relevant information about the product and reason for the return.
3. Damaged or Incorrect Products
Please inspect your order promptly after delivery.
If you receive a product that is damaged, defective, incorrect, or incomplete, contact us as soon as reasonably possible.
We may request photographs, order information, or other documentation to evaluate the issue.
If the issue is confirmed, we may provide an appropriate replacement, exchange, refund, or other resolution.
4. Refunds
Once an approved return has been received and inspected, we will determine whether the product qualifies for a refund.
Approved refunds will generally be issued to the original payment method.
Refund processing times may vary depending on the payment provider or financial institution.
5. Return Shipping
Unless otherwise required by applicable law, customers may be responsible for return shipping costs when returning an item because of a change of mind, incorrect selection, or other reason not caused by an error on our part.
If the product received is incorrect, defective, or damaged, we will review the circumstances and determine the appropriate return shipping arrangement.
6. Products That May Not Be Returnable
Certain products may not be eligible for return, including products that:
- Have been installed or used
- Have been modified or altered
- Are damaged due to customer misuse
- Are missing original packaging or components
- Are specially ordered or customized where applicable
- Are otherwise restricted by the manufacturer or applicable law
7. Exchanges
Where applicable, eligible products may be exchanged for another product.
Exchanges are subject to product availability and may require additional payment or result in a refund of any price difference.
8. Cancellations
If you need to cancel an order, contact us as soon as possible.
We cannot guarantee that an order can be cancelled after it has been processed, shipped, or transferred to the shipping carrier.
9. Refund Exceptions
We reserve the right to deny a return or refund when a product does not meet the eligibility requirements described in this policy, except where applicable law requires otherwise.
10. Contact Us
For questions regarding returns or refunds, please contact:
Water Works Depot Supply
Email: info@waterworksdepotsupply.com
Website: https://waterworksdepotsupply.com