Terms & Conditions

Effective Date: July 2026

Welcome to Water Works Depot Supply (“Water Works Depot Supply,” “we,” “our,” or “us”). These Terms & Conditions govern your access to and use of our website and the purchase of products offered through our online store.

By accessing or using our website, creating an account, or placing an order, you agree to be bound by these Terms & Conditions. If you do not agree with these Terms, please do not use our website.

1. Eligibility

By using this website, you represent that you are at least 18 years of age or have permission from a parent or legal guardian to use our services.

You agree to provide accurate, complete, and current information when creating an account or placing an order.

2. Products and Availability

We strive to ensure that all product descriptions, specifications, pricing, and images are accurate. However, occasional errors may occur.

We reserve the right to:

  • Correct any errors or omissions.
  • Update product information without prior notice.
  • Modify or discontinue products at any time.
  • Limit product quantities available for purchase.
  • Refuse or cancel orders due to inventory limitations or pricing errors.

Product images are provided for illustration purposes only and may differ slightly from the actual product due to manufacturer updates, lighting, or display settings.

3. Pricing

All prices displayed on our website are listed in the applicable currency and are subject to change without notice.

Prices do not include applicable taxes, shipping charges, customs duties, or other governmental fees unless expressly stated during checkout.

4. Orders

After placing an order, you will receive an order confirmation email. This confirmation acknowledges receipt of your order but does not constitute acceptance.

We reserve the right to refuse or cancel any order for reasons including but not limited to:

  • Product availability
  • Pricing or typographical errors
  • Suspected fraud
  • Payment authorization issues
  • Violation of these Terms

If payment has already been processed for a canceled order, an appropriate refund will be issued.

5. Payment

Payment must be completed before an order is processed.

We accept approved payment methods offered during checkout through secure third-party payment providers.

Water Works Depot Supply does not store complete credit or debit card information.

6. Shipping

Shipping times provided on our website are estimates only and are not guaranteed.

Delivery delays may occur due to:

  • Weather conditions
  • Carrier delays
  • Customs processing
  • High order volumes
  • Events beyond our reasonable control

Risk of loss and ownership of products transfers to the customer upon delivery to the shipping carrier, unless otherwise required by applicable law.

7. Returns and Refunds

Returns and refunds are governed by our separate Return & Refund Policy.

Customers should review that policy before making a purchase.

Products returned without authorization may not be accepted.

8. Product Installation

Many plumbing, HVAC, and utility products require proper installation.

Customers are responsible for ensuring that products are installed correctly and used according to applicable building codes, safety regulations, and manufacturer recommendations.

Improper installation may result in product failure, property damage, or personal injury.

If you are unsure about installation, consult a qualified professional.

9. Product Compatibility

Customers are responsible for verifying that purchased products are compatible with their intended application before placing an order.

If assistance is needed, our customer support team will gladly help identify suitable products whenever possible.

10. Intellectual Property

All content on this website, including but not limited to:

  • Text
  • Graphics
  • Logos
  • Product images
  • Icons
  • Website design
  • Layout
  • Software
  • Trademarks

is the property of Water Works Depot Supply or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

11. User Conduct

You agree not to:

  • Use the website for unlawful purposes.
  • Attempt to gain unauthorized access to our systems.
  • Upload malicious software or harmful code.
  • Interfere with website functionality.
  • Misrepresent your identity.
  • Violate applicable laws or regulations.

We reserve the right to suspend or terminate access for violations of these Terms.

12. Limitation of Liability

To the fullest extent permitted by law, Water Works Depot Supply shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from:

  • Use of our website
  • Product purchases
  • Product installation
  • Delayed shipments
  • Website interruptions
  • Loss of profits
  • Loss of business
  • Loss of data

Our maximum liability for any claim relating to a purchase shall not exceed the amount paid for the applicable product.

13. Disclaimer of Warranties

Except as required by applicable law, products and services are provided on an “as is” and “as available” basis.

We make no guarantees regarding:

  • Continuous website availability
  • Error-free operation
  • Compatibility with every application
  • Suitability for a particular purpose beyond manufacturer specifications

Manufacturer warranties, if applicable, remain the responsibility of the respective manufacturer.

14. Indemnification

You agree to indemnify and hold harmless Water Works Depot Supply, its owners, employees, affiliates, and service providers from any claims, damages, liabilities, costs, or expenses arising from:

  • Your misuse of the website
  • Violation of these Terms
  • Improper installation or use of purchased products
  • Violation of applicable laws

15. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

16. Force Majeure

We shall not be responsible for delays or failure to perform resulting from events beyond our reasonable control, including natural disasters, acts of government, labor disputes, transportation disruptions, internet outages, supplier shortages, or other unforeseen circumstances.

17. Changes to These Terms

We reserve the right to modify these Terms & Conditions at any time.

Changes become effective immediately upon posting to this page.

Continued use of the website after updates constitutes acceptance of the revised Terms.

18. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws applicable in the jurisdiction where Water Works Depot Supply operates, without regard to conflict of law principles.

19. Contact Information

If you have any questions regarding these Terms & Conditions, please contact us:

Water Works Depot Supply

Email: info@waterworksdepotsupply.com

Website: https://waterworksdepotsupply.com